Refund policy

This policy applies to purchases of HardPartDone, operated by PT Digital Orogeny Ventures of Plaza Aminta Lantai 5/504, Jl. TB Simatupang Kav. 10, Pondok Pinang, Kebayoran Lama, Jakarta Selatan 12310, Indonesia.

The short version

• New subscription, within 14 days: full refund if you have generated little or nothing. Ask and it is yours.
• Charged by mistake — a duplicate, a renewal you had cancelled, a plan you did not choose: refunded in full, whenever you spot it.
• Our fault — a generation that failed, or output the service was never meant to produce: credits returned, automatically where we can detect it.
• Credits already spent on generated images: not refundable, because the cost was incurred the moment you pressed generate.

Subscriptions

If you are within 14 days of your first payment on a plan and have used little of the allowance, email us and we will refund it in full and close the plan.

After 14 days, or once a substantial part of the allowance is spent, we do not refund the current period — but you can cancel at any time and you will not be charged again. Cancelling takes effect at the end of the period you have already paid for, so nothing is lost by doing it early. Renewals are not refunded retrospectively, though a renewal you had already cancelled is a mistaken charge and is always refunded.

Credit packs

An unused pack can be refunded within 14 days of purchase. Once credits from it have been spent, the remainder is not refundable — those credits do not expire, so they stay in your account and remain usable indefinitely, including after you cancel a plan.

When a generation fails

Credits are reserved before a generation and returned automatically if it fails, so a failure should not cost you anything. If you find credits missing after something went wrong, tell us: the credit ledger records every movement, so we can see exactly what happened and put it right.

What we cannot refund

Credits spent on generated images. Each one costs us real money at the moment it is created, and unlike a subscription there is nothing left to return. This is also why the price of every image is shown on the button before you press it, and why the free plan exists — so you can judge the output before spending anything.

We also cannot refund on the basis of sales performance. Whether a listing sells depends on your product, your pricing and the market; we do not promise results and do not charge for them.

How to ask

Email support@hardpartdone.com from the address on your account, or use the contact form. Tell us roughly what happened — you do not need an order number, we can find it. We aim to decide within two working days, and approved refunds go back to your original payment method, usually within 5–10 working days depending on your bank.

Your statutory rights

Nothing here reduces rights you have under consumer law. Depending where you live you may have a statutory right to cancel a digital purchase, which applies in addition to this policy. Payments are handled by Paddle as merchant of record, and you may also raise a refund request directly with them.

Disputes

If you think something has gone wrong with a charge, please write to us before opening a chargeback. Almost everything is a misunderstanding we can resolve the same day, and HardPartDone would rather refund you than argue with your bank about it.